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Substitution Policy

Flowers -  

Flowersbin.com will deliver the order of flowers arrangement as presented on the site, but sometimes it is not completely possible because all flowers are not available in all seasons. So, sometimes it’s impossible to create exact same order due to flowers nature and seasonal constraints.

Because all the flowers are not available in all the seasons and to make sure that your order gets delivered on time we substitute the flower with same or higher price.
Suppose you have ordered lilies but because of season it is not abundantly available. What we will do is we will substitute lilies with either Anthuriums or Birds of Paradise or either other flower which is available with same or higher price. The design and the other aesthetics of the arrangements will remain same.

There are some small towns where it’s hard for florist to stock the flowers of high price because of perishable nature and limited resources. So it will be best for you to order item which are easily available like roses, tuberoses, glads and gerberas. You can also contact us and enquire whether this particular flower can be available in desired city in that season and we will let you know everything.

FlowersBin.com assure that all instructions will be crammed to the value in case the thing prearranged is not obtainable. Our substitution policy will generate sure that the mass and figure of the agreement remains the same and the value of the flowers alternate are either of equal value or of better value.

The precise main concern of us is “occasion should not be missed” means, if the unwanted situation force us to replace the items to be delivered than we care that the items which are replaced are with full satisfaction of the sender and the recipient Our florists are not only traders, but also artistic florist those deliver items which are according to the desire of the customers. When it comes to desire we also make concern about the size shape and style, and color combinations depending on the seasonal and the regional availability.

This is a request that in case you want to deliver a particular type of flower without any substitution than first confirm the availability of that flower in the desired city where order to be delivered so that no confusion or dissatisfaction could be arose later.

Cakes -

We deliver the best quality of cakes with the flavor which is ordered, but sometimes it is because of some constraints of availability or due to regional or natural conditions we may not provide your desired cake but will offer you the fresh quality of subsequent substitute. Particularly if the order is for the same day and the destination is small distant city where bakery is not well equipped then cakes can be substituted to ensure that cake can be delivered on right occasion in time.   

As local professionals of respective cities deliver cakes, so icing and topping can not remain same in each city as shown in picture of cake. But still our bakers take much care and use best of their caliber in maintaining size, shape and style as require by customer.

If conditions of destined city are so warm that required flavor of cake can melt while reaching there then it can be substituted with some other flavor so that best quality cake can be delivered to recipient
.
If given message which is to be written on cake is much long and impossible to write in selected design of cake then we will write that message on a separate card and attach to cake so that we can deliver it with your emotions.

 Fruits –

Fruits are healthy to eat, if they are eaten fresh; we believe in delivering best quality fruits for our customers. But this is a well known fact that maintaining the quality of the fruits is a big issue for this we advise to keep the   fruits in cool place or refrigerator so that the freshness can be maintained. Sudden changes in the climate or keeping the fruits in hot temperature can also cause the contamination of the fruits more than this continuous exposure of fruits to air conditions to lose their freshness.

Unhappily, with all the promising variables, it is hard for us to give the assurance about the quality of fruits and longevity in every case.

If the fruits are not up to the promising quality at the time of delivery, please revert us on the same day when order is delivered so that we do our best to change the fruits. We will not be responsible if you complain after one day about quality of fruits. But overall your order value will remain same and we don’t do any compromise in quality of fruits.



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Terms and Conditions at FlowersBin.com

  1. Flowers with different arrangements shown on our website are just indicative. We will try our best to provide more beautiful flowers than shown but because of reasons like seasonal change, variation in temperature arrangement can be dissimilar than shown because these are in not in our control.
  2. Sometimes ordered fruits, flowers, cakes, sweets and gift items can’t be available in respective cities or towns. We will deliver available best quality fruits, flowers, cakes, sweets and gift items of equal value as per our substitution policy.
  3. In case of all perishable items like flowers, fruits, cakes, sweets etc. however, we fix an appointment over phone with recipient before delivery even though if receiver is not available at the time of delivery at delivery address then we will take the order as delivered.
  4. In case we fail to deliver the ordered item then we will discuss the matter through conversation but you have full right to claim for 100% money back.
  5. Except failure of delivery, Under any situation of delivery or non delivery for any claim you have to contact us within 24 hours after that no claims will be entertained.
  6. The website owner has full rights to reject any order unconditionally.
  7. All claims are subject to the jurisdiction of Court at New Delhi, India only.
  8. We do not guarantee exact time of delivery it may vary because of various constraints but we always try our best. To read more about delivery information click here.
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